Job Description

Job Description

Job Description

The Human Resources Generalist serves as a trusted partner to associates and leadership across multiple states, providing onsite support in all areas of Human Resources. This position is key to fostering a positive workplace culture through effective employee relations, conflict resolution, and leadership support.

Working closely with the Director of HR, this role handles the day-to-day HR functions including benefits administration, leaves of absence, performance management, and policy compliance. The successful candidate will regularly collaborate with leaders and associates on complex workplace matters including disciplinary actions, conflict mediation, and terminations, while also participating in talent acquisition and interviews.

This is an onsite role embedded in both office and manufacturing environments, requiring a high level of professionalism, confidentiality, and a proactive, associate-first mindset.

As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.

This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Employee Relations & Leadership Support

• Serve as the primary resource for leaders and associates regarding workplace concerns, policy interpretation, and conflict resolution.
• Coach managers on handling performance issues, documentation, and corrective action processes in line with company policies and employment laws.
• Participate in disciplinary discussions, investigations, and terminations, ensuring consistent, respectful, and compliant handling of all cases.
• Support leaders during associate performance evaluations, coaching conversations, and team development planning.
• Lead or co-facilitate associate conflict resolution meetings to promote mutual understanding and maintain a positive work environment.
• Attend and actively participate in associate interviews, providing guidance on candidate selection, behavioral questions, and interview consistency.
• Help develop and reinforce HR best practices and company culture through daily interactions with associates and leadership.

Benefits & Wellness Support

• Act as a liaison between associates and Third-Party Administrators (TPAs) to resolve benefit-related issues.
• Educate associates on benefit offerings, coordinate open enrollment processes, and support benefit plan renewals.
• Oversee the administration of self-insured, reference-based healthcare plans.
• Partner with the onsite clinic to ensure associates receive appropriate care and prescription support.

Leave & Compliance Management

• Administer FMLA, short-term disability, ADA accommodations, and other leave programs, ensuring accurate documentation and compliance.
• Monitor compliance with employment regulations across all operating states.
• Maintain documentation for associate relations, benefits, leave, and investigations in accordance with HR best practices and legal standards.

General HR Operations

• Support the onboarding process, new hire orientation, and associate recognition initiatives.
• Collaborate with the HR Director on strategic initiatives and process improvements.
• Utilize HR systems such as UKG and reporting tools like Power BI to analyze trends and guide decision-making.
• Maintain strict confidentiality and uphold professional standards in handling sensitive associate and company information.
• Perform other HR-related duties as assigned.

EDUCATION, WORK EXPERIENCE, AND PROFICIENCIES:

Education: Associate’s degree in human resources, Business Administration, or related field required; Bachelor’s degree preferred.

Experience:

• 3–5 years of professional HR experience, with a strong focus on employee relations and performance management. This is not an entry level role.
• Experience supporting both office and manufacturing environments is preferred.
• Prior exposure to self-insured health plans, JP Farley, UKG (UltiPro) is a plus.

Knowledge/Skills:

• Deep understanding of federal and state employment laws, including FMLA, ADA, and employee relations.
• Ability to manage sensitive employee relations matters with discretion and professionalism.
• Strong interpersonal and communication skills with the ability to influence and guide leaders at all levels.
• High emotional intelligence, problem-solving ability, and organizational skills.
• Proficiency in Microsoft Office and HRIS platforms.

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