Job Description
Hastings Insurance is looking for a Property Claim Representative to join its Field Property Claim team! The Property Claim Representative will investigate, evaluate, and resolve routine to moderate-level property claims within the company’s contractual and legal obligations. Most importantly, they will provide quality service and ensure appropriate payments to our customers.
Position Location & Schedule Details
The Property Claim Representative is a remote position that handles claims primarily within the greater Toledo, Ohio, and Northwest Ohio region. The individual in this role must currently reside in or be able to relocate to this region for consideration.
A company vehicle, laptop, cell phone, and other necessary equipment are provided to perform the position's duties.
Generally, this position will work within our standard office hours of Monday through Friday, 8:00 a.m. to 4:30 p.m. However, due to the nature of the business, work outside of these hours, including travel time, does take place.
Position Duties & Responsibilities
Manages a personal caseload of claims, which may include litigation, to ensure the proper adjudication or settlement of those claims and that they are handled according to Company policies and procedures within the Company's contractual and legal liability.
Utilizes Guidewire ClaimCenter, Xactimate, and other approved applications to perform job duties.
Facilitates the claim process and resolves claims promptly by initiating and maintaining positive and productive communications with all customers. This may include meeting with agents and large accounts to do onsite presentations.
Appropriately reviews and applies coverage/compensability for all claims.
Investigate, evaluate, and settle claims within the scope of the Company's contractual and legal obligations to ensure that settlements are fair and equitable to the insured, the claimant, and the Company.
Ensures that salvage and subrogation opportunities are identified and pursued to minimize claim losses and improve company results.
Utilizes all appropriate loss and expense savings programs and directs the activities of outside vendors to ensure that only necessary and cost-effective work is accomplished.
Documents all claim files accurately and thoroughly to substantiate the claim's disposition and minimize the possibility of erroneous payments. Appropriately utilize and document all files in the claim system of record.
Establishes and maintains appropriate case reserves sufficient to fund the payment of the claim once it is resolved, whether through settlement, litigation, or arbitration, as soon as it can be practically done.
Identifies potential fraud and refers to the appropriate authority. Interaction and contact will occur with surveillance companies, independent adjusters, and special investigators.
Coordinates relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the Company's effectiveness in avoiding future losses and to better manage the current business.
Participation may be given for special projects, committees, or assignments from the supervisor or manager. The adjuster may serve as a technical resource for other adjusters and assist in departmental training.
Be called upon to deploy remotely to assist with catastrophe-related claims.
Acts as a backup for their supervisor when needed.
Candidate Qualifications & Requirements
Bachelor's degree preferred. Formal insurance education and equivalent work experience may be considered.
While Insurance industry experience is preferred, Hastings will consider candidates with construction, building trades, or related backgrounds.
Experience with Xactimate Estimating software preferred.
For consideration as a Senior Property Claim Representative, a minimum of 5+ years' relevant experience is required.
Proficiency in multiple areas such as writing scopes and estimates, cause and origin, and water mitigation desired.
Preferred Industry Designations:
Associate in Claims (AIC)
Senior Claim Law Associate (SCLA) or
Chartered Property Casualty Underwriter (CPCU)
Excellent demonstrated oral and written communication skills.
Demonstrated critical thinking behavior and application.
Ability to prioritize claims in a high-volume, fast-based environment while embodying results orientation, teamwork, and decisiveness.
Demonstrated proficiency in conflict management and resolution. High customer service orientation is required.
About Us
At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders. We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.
Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skills they contribute to our success.
For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.
Our Commitment as an Employer
We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Work experience placement, Work at office, Local area, Remote work, Relocation, Monday to Friday,