Job Description

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to build strong communities where you can Be, Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Under the supervision of the FRC Director, the Family Advocate (FA) supports the development and implementation of the Family Resource Center (FRC). The FA is responsible for conducting intake and screening, providing relevant information and materials, and making referrals as needed. Acting as a liaison between families and local service providers, the FA helps connect clients with targeted family support programs. This includes assisting families in accessing resources through City agencies, local businesses, and community-based organizations.

The FA supervises visits with at least one family per week (up to six hours) for Enhanced Visitation services provided through HAS, participates in outreach at resource fairs, and develops, organizes, and facilitates parent education classes and workshops. Additionally, the FA establishes strong working relationships with local organizations and maintains a comprehensive database of community resources. Working collaboratively with other FRC staff, the FA employs case management strategies to address the holistic needs of families.

This position focuses on delivering community-based services and requires strong interpersonal skills to effectively interact with families experiencing challenges and with community resources. Excellent case management, oral communication skills with families and youth, and the ability to clearly document outcomes and data according to program protocols are essential. The FA is also responsible for strictly adhering to confidentiality procedures.

Job Responsibilities

• Administrative Responsibilities and Documentation
  • Complete and submit all required paperwork accurately and on time as specified by the contract, FRC Director or Associate Director.
  • Maintain accurate documentation of visits, activities, and other reports as required by the court, HSA, or program protocols.
  • Complete all mandatory safety training modules (Talent LMS safety training and Y-USA e-Learning) before the first shift.
  • Produce monthly and quarterly reports of individual services and data entry.
• Assessment and Case Management
  • Conduct comprehensive assessments and implement Family Service Plans using various intervention methods and techniques.
  • Manage a caseload of 10 families (or as specified by the contract) and maintain a minimum of 32 unduplicated families per year.
• Enhanced Visitation Services
  • Provide Enhanced Visitation (EV) services by supervising visits between foster youth and their families.
  • Supervise a minimum of 3 visits per week including coordinating with all the interested parties.
  • Complete necessary documentation and reports under the guidance of the Client Service Manager.
• Program Development, Facilitation, and Outreach
  • Plan, develop, and facilitate parent–child interactive activities or perinatal activities to strengthen parental skills and readiness.
  • Implement weekly outreach, parent education and engagement.
  • Conduct parent education workshops, groups, and classes.
  • Engage in outreach activities for groups and maintain documentation of these activities.
• Meetings, Trainings, and Professional Development
  • Attend staff meetings and training as required.
  • Participate in ongoing professional development and contribute to parent education initiatives.
• Core Values and Leadership
  • Demonstrate the Character Counts values of caring, respect, honesty, and responsibility in all interactions.
  • Develop competencies in Cause Driven Leadership, including advancing the mission, building relationships, leading operations, and inspiring others.
• Perform other assignments as necessary.

Minimum Qualifications

• Associate’s degree or equivalent
• At least 1 year experience working with families and youth in one on one and group settings.
• Fluency in Spanish/English or Cantonese/English is required.
• Familiarity and experience in client interviewing, assessment, and service plan development.
• Familiarity and experience working in community-based agencies.
• Excellent organizational skills and demonstrated follow-through on tasks: multi-project/multi-task orientation.
• Must be able to work 8:30 am to 5 pm or 10:30 am to 7 pm Monday-Friday and some weekends as needed.
• Proven ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual, and generational backgrounds.
• Strong written and verbal communication skills.
• Professional demeanor, pleasant personality, and a sense of humor.

Preferred Qualifications

• A bachelor’s degree in social work, counseling, psychology or related field or equivalent.

Work Environment and Physical Demands

• Physical Requirements: Must have the physical, visual, and auditory ability to perform essential job functions with or without reasonable accommodation.
• At the Y, we foster a welcoming and supportive environment where teamwork and a healthy lifestyle are celebrated. You will be part of a collaborative team that values growth, adaptability, and a shared commitment to our mission.

Disclaimer

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions, subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Enhanced Visitation/Family Advocate position offers a competitive hourly rate of $22.00 – $25.00/ Hour based on qualifications and experience. The hourly rate meets benchmark standards and is in accordance with grant requirements.

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