Job Description

Dental Clinic Staff

The University of Louisville School of Dentistry prepares students for a career in Dentistry. Dental Clinic Staff are an integral part of that preparation in that they facilitate the interface between student providers and their patients during a critical time in their studies, within the clinic setting. While their first two years is spent in a traditional classroom setting, student providers spend their last two years in a dental clinic setting learning hands on. All Dental Clinic Associates (DCA) directly support the work of the students as they progress towards completion of their clinical requirements.

This position facilitates the start of each patient appointment by checking each patient in and reviewing any necessary documentation for the visit.

Essential Duties and Responsibilities:

• Works with faculty, peers and supervisors to deliver customer service oriented and patient centered care within the DMD clinics.
• As the first point of contact with the patient, the PSR checks patients in daily, confirming their contact information, current insurance and consent forms.
• Verifies insurance and details benefit coverage for patients when appropriate.
• Conducts financial transactions accepts and posts payments, issues receipts, and balances cash drawer at end of day.
• Pursues payment of overdue balances.
• Creates, reviews and manages payment plans with patients.
• Assists the Team Coordinators to maintain current appointments for all patients assigned to their 20-student team.
• Assists the Team Coordinators to maintain the accuracy of Electronic Health Records.
• Answers the phone in a timely and professional manner.
• Schedules patient appointments as necessary.
• Continues to be a resource to patients by answering questions regarding billing and payment plans, treatment plans and insurance coverage.
• Maintains HIPAA, OSHA and Infection Control compliance at all times.
• Other duties as assigned.

Compensation will be commensurate to candidate experience.

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208. If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.

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