Job Description

Job Title : Data Center Support Technician

Location : Dallas, TX. (Onsite)

Duration : 12+ months

The Data Center Tech support is responsible for providing first-level hands n feet support for data center operations, including incident management, hardware monitoring, basic troubleshooting, and hands-on assistance with server, storage, and network equipment.

Key Responsibilities:

• Ensure the smooth functioning of day-to-day activities within the data center environment.
• Monitor data center infrastructure and environmental conditions (power, temperature, humidity, security system, etc.).
• Perform routine checks and walk thorough on servers, storage, and network devices.
• Assist in sharing network device console, iLO management console, hardware installation, decommissioning, device and rack cabling, and basic maintenance tasks.
• Excellent troubleshooting and problem-solving skills
• Coordinate with technical support team for issue resolution and change implementations.
• Coordinate with Data Center service provider and logging the Remote Hand Support tickets and follow up till closures.
• Maintain accurate data center documentation of equipment, incidents, and procedures.
• Ensure compliance with physical security and access control policies and escort the vendor and visitors to the DC with valid scope.

Required Skills & Qualifications:

• Diploma in computer science, IT, or related field.
• Basic understanding of server hardware, networking, and operating systems.
• Familiarity with ITSM tools and ticketing systems.
• Strong attention to detail and willingness to work in a 24/7 shift environment.
• Good communication and teamwork skills.

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