Job Description

Fun Town Rv Customer Service Operator

Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

The Customer Service Operator is responsible for providing world-class service to customers while upholding Fun Town RV's Core Values. This role requires a friendly, outgoing demeanor and strong attention to customer needs. Key responsibilities include managing incoming communications, maintaining accurate CRM records, and ensuring smooth task delegation.

Inbound Communication Management

• Answer phone calls in a prompt, friendly, and professional manner.
• Conduct client interviews and verify information using FTRV word track.
• Handle online chats as needed to support customers in real time.

CRM & Task Management

• Locate or create company entities in CRM by searching names or phone numbers. Create and assign tasks based on customer needs and internal workflows.
• Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks.

Call Routing & Support

• Hot transfer calls to the appropriate party or department efficiently.
• Check phone lines each morning and report issues to the supervisor promptly.

Lead Monitoring

• Monitor the New Leads Report for Parts and Service to ensure timely response.
• Use Interact to confirm lead parsing and assist with lead flow as needed.

Job Tags

Similar Jobs